RETURN & EXCHANGE POLICY
RETURN & EXCHANGE POLICY
You may return any unworn, undamaged merchandise purchased online from shop.hamiltonwatch.com by mail within 14 days of delivery (no exceptions), for a full refund or exchange of the purchase price. If returned by mail, you will need to pay for return shipping, but Hamilton will ship any exchanged item free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items.
Any watch or strap that fails quality inspection from Customer Service (scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable.
Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item.
NOTICE REGARDING COVID-19
Due to the situation related to COVID-19, our distribution center is currently working on a reduced schedule to comply with public health guidelines. This may delay the processing of some returns.
If your selected shipping carrier cannot deliver your shipment to our distribution center due to this reduced schedule, we recommend requesting a second delivery attempt.
Returns shipped within the standard return window will still be eligible for processing, even if they are delivered past this timeframe.
HOW TO MAKE A RETURN / EXCHANGE
All return documents (packing slip/return labels) are on the outside of the box in a plastic sleeve.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
RETURN/EXCHANGE BY MAIL
To return an item, please follow the instructions on the back of your packing slip. Please complete the form that came in the box and enclose it with your returned merchandise. The watch must be returned with box, warranty cards, user manual, any gift with purchase shipped with your order, and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Ship your return using the return label sent to you on the bottom of the original invoice.
If you do not have your packing slip, please contact us at 1-866-382-2473 (From 8 AM to 7 PM EST Monday through Friday) or by Email.
We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Return your package to:
The Swatch Group (U.S.), Inc.
C/O – Hamilton Ecommerce Division
55 Metro Way, Suite 1
Secaucus, NJ 07094
MISSING ORIGINAL COMPONENTS
If a watch is returned without all of its original components, the following charges will be applied:
- Missing Box: $5
- Missing Warranty Card: $20
- Missing Manual: $2
- Missing Links: Steel - $12.50 per missing link
DEFECTIVE OR WRONG MERCHANDISE
If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it.
Please contact our Customer Service representative at 1-866-382-2473 (From 8 AM to 7 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted.
You will not be charged any additional shipping fees for replacement items.